◇+CCT+333+Lab+08

http://cct333winter2012.wikispaces.com/Lab_8

** Tutorial 8 Wiki Questions: **
=== According to the slideshow by Sylvain Cottong, who is an employee at [|http://www.integratedplace.com], describe the tools and methods of 'service design' (2 paragraphs). ===

 "Service design" refers to the method that combined the "products" that always had been considered important and "services" that often became took for granted. The field of service has become more and more important nowadays that the emergence of service design became very important as well. According to Sylvain Cottong, the service design methods from following two types of designs: product design; and the interaction design, that is perceived to be the "costumer experience" with the products.

 The purpose of the "service design" lie heavily upon making people find what you do is more useful, useable, and more desirable for users and more efficient, effective, and valuable to the designers.

From your personal experience, what would be a scenario in which these methods would be useful? (2 paragraphs)
 In my opinion, the closest "company" that gives me the hand-in-hand  experience with paid service is the university. I sometimes feel that their quality of the products (in this case the education, which could be considered as fairly high standards) and the quality of the service (the office of registrar or the transportation service, etc.) do not meet together well.

 I sometimes feel very frustrated with how the school system works but I feel there are not enough ways to give feed-back and get the interactive service. I feel if the university adapt the service design and use it in effective ways, they could provide a lot better service for their students.